Booking Terms and Conditions
Please read our booking terms and conditions carefully, they are legally binding.
These booking terms and conditions set out the agreement you enter into when you make a booking. We lay out who is involved in the agreement and the responsibilities of those involved. This document is designed to ensure you are clear on your responsibilities and rights. We have aimed to make the clauses as readable and as understandable as possible and indeed we encourage you to read them carefully.
By agreeing to the booking terms and conditions, you also automatically agree to our code of conduct, which we ask you to read carefully, as this outlays our policy for a mutual respectful interaction with one another and forms the basis for our trips.
If you have any questions please don’t hesitate to contact us at any time via the email form on our site or via email at tovatraveltours@gmail.com. We are happy to talk you through the terms and conditions should you have any queries.
In consideration of being permitted to participate in any Tova Travel Tours trip, also referred to as “trip” or “tour”, I hereby acknowledge, and agree to the following booking terms and conditions:
Introduction
1.1. Tova Travel Tours is a company registered as Tova Travel, owner Katharina Müller in Germany, herein also called “Tova Travel” or “us”, which acts as an agency and owner of all itineraries advertised on this homepage www.tovatraveltours.com.
All bookings of a trip are made with Tova Travel. Thus, when you make a booking, which also includes paying a deposit or the first installment of the trip price, we begin processing your booking, and you enter a contract with us. By booking a trip with us, you agree and accept to the terms and conditions on your own behalf and on behalf of all persons listed on the booking, including any minor under your custody, care or control (“Minor” or “Child”) (individually, “Traveller,” and collectively, “Travellers”), and direct us to perform services for each and every Graveller.
The terms and conditions set forth in this agreement constitute the entire understanding and agreement between you the Traveller (“you” or “your”) and Tova Travel Tours with respect to any and all bookings, reservations, trips, or transactions made with Tova Travel Tours. By signing this Agreement, you also agree to our Code of Conduct, which is available here.
We reserve the right to amend these booking terms and conditions and update or alter these Terms at any time. The date of the most recent update is shown below the Terms. Any amendment will take effect seven consecutive days after being posted to our website, immediately upon notice to you in writing by e-mail. If wish, we will send you a hard copy of these Terms to you upon your written request via e-mail to us, otherwise you will receive it as a PDF document upon your booking with us. You are deemed to have accepted any amendments to these Terms on the date that is seven days after their posting on our website or immediately upon notice to you in writing by email. We recommend that you refer to these Terms prior to travel to familiarize yourself with the most up-to-date version available.
2. Legal age
All Travellers must be 18 years of age or older to travel with Tova Travel Tours, unless expressly stated otherwise. When a minor under the age of 18 is permitted on a trip, they must be accompanied by an authorized adult. Please present us with the needed documentation as an authorized adult.
3. Deposits, Payments, Refunds and Cancellations
3.1. Deposits and Payments:
All bookings may be made through our online booking system or if you send us an e-mail with the specific request to make a booking on your behalf. The deposit and payment cycle is as follows and applies to all trips, unless otherwise stated under “Special Conditions” below or on the itinerary page on our website for a specific trip.
Review the applicable deposit and payment schedules carefully. Note that a booking is not accepted and there is no contract between us until we confirm your booking in writing.
We have decided on this payment cycle to allow budgeting for you as a Traveller.
If you book 60+ days and more prior to your booked trip’s scheduled start:
Upon booking: You are required to pay a non-refundable deposit of EUR 500 for your booking to be confirmed. Preferably, this may be through booking on our website www.tovatraveltours.com or with us via e-mail at tovatraveltours@gmail.com. If you book with us via e-mail, please note that the payment must be made within 48 hours in order to be confirmed.
Second payment: The second payment is with us upon receiving your first invoice after booking. A payment of 50% of the trip’s price minus the EUR 500 deposit is due no later than 14 days after receiving the invoice. We will send you an e-mail with your booking confirmation and your invoice stating the due dates and balance due so you have all the information. This second payment of 50% of the trip’s price also includes a non-refundable EUR 500 trip planning fee.
Third payment: The third and last payment of the remaining balance is due no later than 30 days before the scheduled trip start date. You will have received the date and balance due with the order confirmation.
We will send you via e-mail a payment schedule with balance and dates due when we confirm your booking. Please note that it is your responsibility to schedule your payment as per the payment cycle. If you wish to pay at once, please let us know when we are in contact after sending you the booking confirmation.
An example for a payment schedule for a booking 60+ days prior to the start of the trip:
The total balance of your chosen trip is EUR 3,100. The deposit is EUR 500 and is being paid upon booking. (=EUR 2,600 remaining). The second payment of 50% of the remaining balance including the EUR 500 non-refundable trip planning fee and minus the deposit (=EUR 1,300 due) is being paid by you within the following 14 days upon receiving our booking confirmation and invoice. The third and last payment of the the remaining balance (=EUR 1,300) is being paid by you no later than 30 days before the scheduled trip start date. The deposit and trip planing fee are non-refundable, for the cancellation policy please see below.
If you book less than 60- days prior or less to your booked trip’s scheduled start:
Upon booking: For bookings made less than 60 days or sooner before the trip departure date, you are required to pay a non-refundable deposit of EUR 500 for your booking to be confirmed. The deposit of EUR 500 will be deducted from the total trip price and is non-refundable.
Second and last payment: Upon receiving our booking confirmation we include an invoice to you via e-mail. Upon receiving our invoice, the second and last payment is with a final payment of the remaining balance of the trip, minus the EUR 500 deposit payed upon booking. This balance also includes a non-refundable EUR 500 trip planning fee. The second and last payment t is due no later than 30 days before the trip departure date.
The following are specifically excluded from the trip rates and are the sole responsibility of each Traveller having booked the trip: Flights, travel insurance, costs of obtaining passports, visas, excess baggage charges, gratuity/tips, items of purely personal nature such as drinks or laundry, communication (calls, faxes, emails etc.), international airport departure tax (to be paid in US dollars or acceptable foreign currencies), excursions or deviations from any trip itinerary. We will not be responsible or liable for deposits, payments, policies or penalties for other services not included, such as airline tickets, separate hotel reservations, or other items handled by you and not through us.
3.3. Credit Card Debit and Chargeback Policy
3.3.1. Credit Card Debit: If we have not received payment by the due date, including final payments, we reserve the right to charge the credit card we have on file for the owed amount. If payment fails, we shall be entitled in our discretion to treat the missed payment as a breach of contract, cancel your reservation, and impose the cancellation fees (see 3.4.) specified in this agreement. We also retain the right to assign your spot to the next eligible traveller on the waitlist without any refund to you.
3.3.2. Chargeback Policy: We kindly ask you to give us an opportunity to address your dissatisfaction should you not be happy with our services. Seeing you enjoy and being happy is one of our core principles. If there is anything you are not happy about, If you are not pleased with our services for any reason, you agree not to file a chargeback with your credit or debit card company either directly or through someone else, including a travel agent, before you have not given us the chance to talk to one another. By signing this agreement, you agree to work with us and any travel agent acting on your behalf in good faith to resolve your dispute and acknowledge that chargebacks are not an appropriate way to avoid our cancellation and refund policies. We will vigorously dispute any chargeback request, provide this agreement as proof that you agreed to our cancellation and refund terms, and reserve the right to report fraudulent chargebacks to authorities. Should we win any chargeback that you initiate, you agree to reimburse us for our attorney’s fees, time, costs and expenses in rebutting the chargeback and pay any damages we suffer as a result of your chargeback dispute.
3.4. Means of Payment: All payments must be made by credit card. Prices are in EUR, and all payments must be made in EUR.
3.5. Cancellations by You and Unused Services
Kindly note that if a disruption caused by Covid-19 or any personal and health reasons prevents you from being able to take your trip, we will offer as much flexibility as we can to enable you to reschedule your trip to a later date, although our cancellation policy will still apply should you cancel your trip. However, our level of flexibility will be impacted by our suppliers’ policies and practices, which are beyond our control.
3.5.1. Cancellation: Any cancellations by you will result in the loss of your deposit (EUR 500) and fee planning fee (EUR 500) — they are non-refundable as stated in the payment section above. We cannot make any exceptions to this refund policy. For this reason, we strongly recommend you have comprehensive travel insurance for every Traveller within your group that includes trip cancellation/interruption coverage to help protect your financial investment in the trip.
If your trip is subject to special cancellation and refund terms, they will appear in your quoted itinerary. Special cancellation and refund terms may apply to your trip due to Force Majeure reasons (for instance during a pandemic or ecological catastrophes) or as necessitated by your trip (for instance suppliers who have particular deposit and cancellation requirements). Please note that deposit and trip planning fee are always non-refundable, as well as any other non-recoverable costs, including any payments that we have advanced to our suppliers.
Cancellation process: If you wish to cancel your booking, you must send written notice to us by email at tovatraveltours@gmail.com. Cancellation fees will be applied per person according to the schedule set forth in this section, based on the date we receive your written notification, not when you send the email.
We are always looking for ways to show us much flexibility we can and are happy to check options fo you, so if there is anything we can, please reach out to us with your query. At the same time, please not that our cancellation policy still remains.
If you decide to cancel your trip, the following fees apply and are due when we receive notice of your cancellation by e-mail unless otherwise stated in the Special Conditions or on the itinerary page on our website for a specific trip:
1+ days to 30 days prior to trip start date: 100% of the trip deposit and trip planning fee is non-refundable, all balance and and all money you have paid to us and/ or that we have collected from you is non-refundable.
If you do not pay the balance of your trip 30 days or more before the departure date, your booking will be treated as canceled by you, resulting in the loss of your entire deposit, planning fee and and all money you have paid to us and/ or that we have collected from you.
29 days to 60 days to trip start date: 100% of the trip deposit and trip planning fee is non-refundable. If you need or wish to cancel your trip and there is no way we might be able to offer a later date, a cancellation fee of 60% of the paid balance is due. We refund 40% of the balance you have paid to us until the date of cancellation.
3.5.2. Trip Planning Fee (also “planning fee”): All trip prices include a non-refundable EUR 500,00 Trip Planning Fee per person. Any refunds that we provide to you for any reason will be less than Trip Planning Fee and trip deposit or any other non-recoverable costs, including any payments that we have advanced to our suppliers.
3.5.3. Unused Portion of Trip (no refunds): There will be no refund for unused services, early departures, late arrivals, or missed days of your itinerary for any reason. There will be no refund once the tour has commenced. Your decision not to participate in the tour due to governmental warnings or advisories, fear of travel, or the like will be deemed a cancellation.
No refunds will be provided to you for any unused portion of your tour, including but not limited to if you are quarantined, a government refuses exit/reentry, or a supplier refuses services if you exhibit symptoms of or test positive for infectious disease. Further, we will not have any liability to you, owe you a refund, or owe you any compensation for loss, damage or injury or anything else if you are infected with an illness, disease or sickness during your tour, or if a third party refuses services (for instance lodging or transport) if you show symptoms of or test positive for infectious disease. For example, we will not be liable to you if are infected with a virus such as coronavirus at a hotel that we book for you, if you are refused service at a hotel if you show symptoms of a communicable illness such as a cough or fever, if you are unable to board a plane to your destination or return home from your destination because you show symptoms of an illness, you are required to self-quarantine, and so on.
No refunds will be provided for any unused portion of a trip once the trip begins, including but not limited to if you leave a trip for any reason, miss the trip’s departure date or an activity, or have to be removed from a trip. There are no exceptions to this cancellation and refund policy, including for reasons related to weather, civil strife, personal, family or medical emergencies or any other circumstances beyond our control. For this reason, we highly recommend that you purchase trip cancellation and interruption insurance.
3.5.4. Changes by You Prior to Trip Departure: If you request to change your trip dates or alter your itinerary after we confirm your booking but before your trip’s departure date, we will consider whether we can reasonably accommodate your request without any disruption to the trip or trip economics. If we are able to make such changes, a change fee may be applied. (There is no change fee for transfers to replacement trips described in the preceding section.) The type and scope of change dictates the amount of the change fee and such fees can be substantial. Our outside suppliers, including hotels, often impose additional fees or penalties for changes and cancellations. Substantial change requests by you, such as for example a change of tour dates, will result in recalculation of your original tour price. Change requests must be made in writing via e-mail.
Please note that it is in our sole discretion whether to accept a change request.
If you decide not to participate in a programme, whether due to governmental warnings or advisories, fear of travel, fear of illness or for any other reason, will be deemed a cancellation by you. In the event you have to cancel the programme because you have contracted Covid-19 (which includes all virus variants directly related to the SARS-COV-2 novel coronavirus, hereinafter referred to as “Covid-19”), test positive for Covid-19, or have been in close proximity to someone who tested positive for Covid-19 fourteen days before trip’s departure prevents you from participating in the Program, Tova Travel Tours will make best efforts to enable you to reschedule your trip to a later date. In the event you are unable to reschedule your trip under such circumstances, the cancellation policy set forth herein will still apply.
3.5.5. Alterations or Cancellation by You After Commencement of Travel: Change requests to our itineraries must be submitted in writing and may result in significant fee increases. To change your booking, you must send written notice to us by e-mail at tovatraveltours@gmail.com. For any changes that we are able to accept, change fees will be applied per person according to the terms set forth in these Programme Terms & Conditions, based on the date we receive your written notification, not when you send the email.
Upon receipt of your change request, Tova Travel Tours will forward any alteration that you request after your Programme has commenced to our independent suppliers. You will be liable for any cancellation charges and/or change fees that may be imposed for the booking of revised arrangements and for all costs associated with such arrangements. You hereby acknowledge and agree that it is within Tova Travel Tours’ sole discretion whether to accept a change request.
You acknowledge and agree that any changes to your booking or cancellation of services at any time, before or during the trip, by you may result in the loss of all payments collected from you and as otherwise described in this agreement. For this reason, we strongly recommend you have comprehensive travel insurance that includes trip cancellation/interruption coverage to help protect your financial investment in the trip. See above regarding mandatory insurance requirements.
3.5.6 Unused Services: There will be no refund for unused services or unused portion of the trip, early departures, late arrivals, involuntary Programme removal, or missed days of your itinerary for any reason.
No refunds will be provided to you for any unused portion of your trip if you are quarantined or a supplier refuses services if you exhibit symptoms of or test positive for an infectious disease. Further, we will not have any liability to you, owe you a refund, or owe you any compensation for loss, damage or injury or anything else if you are infected with an illness, disease or sickness during the Programme, or if a third party refuses services (for instance, lodging or transport) if you show symptoms of or test positive for an infectious disease. Solely by way of example and not intended to be exhaustive, we will not be liable to you: if are infected with a virus such as coronavirus at a hotel that we book for you; if you are refused service at a hotel if you show symptoms of a communicable illness such as a cough or fever; if you are unable to board a plane to your destination or return home from your destination because you show symptoms of an illness; or, you are required to self-quarantine, and so on.
3.5.7. Cancellations or Changes by Us and Flexibility: We reserve the right to cancel, alter or modify any trip without prior notice for any reason, including but not limited to for the safety and/or comfort of clients and for circumstances of Force Majeure, which is defined in this agreement below. This includes the right to replace or substitute guides and accommodations in the trip materials, modify the order in which places are to be visited, reschedule, postpone or delay your trip, and make other changes to the itinerary. You acknowledge that the amenities, accommodations, transportation, route, schedule, and itinerary may change without prior notice due to local circumstances or events, which may include mechanical breakdown, flight cancellations, illness, strikes, political disputes, weather, border crossing problems, and other unforeseeable factors. If, prior to departure, we make a significant change because of a problem with a supplier (for instance bankruptcy), we will, as soon as reasonably possible, notify you of available alternatives.
Tova Travel Tours thus shall not be deemed to be in breach of these terms and conditions or otherwise be liable to you, by reason of delay in performance, or by non-performance, of any of its obligations hereunder as a result of any actions that it takes or does not take under this section and under this Agreement.
If we must cancel a trip due to insufficient enrollment for reasons not due to Force Majeure, all trip members will be notified a minimum of 60 days before the trip departs if circumstances allow, or when reasons for cancellation come up or wand will have the option to receive a refund of payments made to Tova Travel Tours less any unrecoverable costs incurred by Tova Travel Tours or to transfer to a comparably priced replacement trip without penalty.
Any changes may require a supplemental payment from you or result in a partial or full refund. A supplemental payment is a rare situation, however, we reserve the right to such a payment as it may arise due to unexpected events (for instance increase in government fees). A refund under this section will constitute full settlement of claims you may have arising out of our cancellation.
If Tova Travel Tours is forced to reschedule, substantially alter, postpone, or cancel your trip for any reason that is completely within its control, whether before or during your trip, we will let you know as soon as possible. In these circumstances, we may offer one or more of the following options within our discretion:
Accept Tova Travel Tours offer of a comparable replacement trip (offered at Tova Travel Tours sole discretion and subject to availability),
Receive a refund of all monies paid to Tova Travel Tours less our Trip Planning Fee of EUR 500, any unrecoverable costs, including but not limited to deposits that we have made to our suppliers and any other out-of-pocket costs that we have incurred in organizing your trip ; or
Any other option that we in our sole discretion believe is a reasonable option.
When you accept an offer for a replacement trip :
If the cost is lower than the price of your original trip, you will receive a refund for the difference in cost.
If the cost of the replacement trip is equivalent or higher than your original trip, you will be responsible for the price difference between your original trip and the replacement trip.
If we expressly cancel your trip (versus altering, modifying, postponing, or rescheduling it), we may use reasonable endeavors to reimburse you for any payments that you have made reduced by 1) any and all non-refundable deposits and cancellation fees that we have paid to suppliers and other third parties to provide components of your tour (in many cases it is not possible to obtain refunds from suppliers once we have forwarded deposits for your tour to them), and 2) Tova Travel Tours EUR 500 per person Trip Planning Fee. In great part for reasons of this nature, we strongly recommend you obtain travel insurance as explained elsewhere in this agreement. Note that if we alter, modify, postpone, or reschedule your tour or offer you a travel credit, such action does not constitute a “cancellation” of your tour by us.
3.6. Denial of Participation
Tova Travel Tours reserves the right to deny participation in the trip to any Traveller that Tova Travel Tours, in its sole discretion, judges to be incapable of meeting the rigors and requirements of the trip activities, violates these terms including our Code of Conduct, or whose actions or deportment it judges unsuitable for group travel. During the trip, Tova Travel Tours has the right in its sole discretion to remove anyone who it determines to detract from others’ enjoyment of the trip. The decision of the guide, host or local supplier is final on all matters that may threaten the safety or interfere with the well-being of others. Any costs resulting from being removed from a trip or being declined participation in a trip is at your expense.
3.7. Force Majeure
Tova Travel Tours will not be deemed in breach of this agreement or otherwise liable to you, by reason of delay in performance or non-performance of any of its obligations under this agreement to the extent that any such delay or non-performance is due to any Force Majeure. “Force Majeure” means any circumstances beyond our reasonable control, including without limitation acts of God, terrorist activities, insurrection, explosion, flood, tempest, forceful wind, typhoon, fire or accident, war or threat of war declared or undeclared, sabotage, civil disturbance, labor strikes, requisition, sickness, quarantine, pandemic, epidemic, diseases and viruses that are known, unknown or novel such as coronavirus/Covid-19 (including any spread thereof), foodborne, airborne, and communicable illnesses and disease, government intervention of any kind that affect domestic and/or international travel, government restrictions or warnings, diplomatic or health organization (for instance World Health Organization) warnings, border closings, weather conditions, and unforeseen circumstances.
In the uncommon situation where Force Majeure prevents, significantly hinders, or makes it impossible for us or our suppliers to provide the services including but not limited to your tour, we and/or our suppliers shall be entitled to, in our sole and absolute discretion, take one or more of the following steps: cancel, alter, modify, postpone, or reschedule any tour itinerary or arrangement, including tour dates and the entire tour itself. You understand and agree that we will not be able to pay you any compensation, costs, or expenses you incur as a result of Force Majeure. We regret that no refunds will be provided if we take any of the preceding actions due to Force Majeure, unless and to the extent we are able to obtain any refunds from our suppliers. Any refund under this section will be less than our non-refundable EUR 500,00 trip planning fee per person (“Trip Planning Fee”). Our administration costs in planning your trip are not refundable because of the work involved in planning, booking and management of your trip itinerary from the moment the trip is booked. This “Trip Planning Fee” is a cost that we cannot recuperate, again because the time and materials already invested in the trip. Please note that we are not obligated to seek refunds from suppliers, and in many instances it is not possible to obtain refunds from suppliers once we have forwarded deposits for your tour to them. Any refund under this section will be less the EUR 500,00 Trip Planning Fee you have paid, and any and all non-refundable deposits and cancellation fees that we have paid to suppliers and other third parties to provide components of your tour. This policy is based on the fact that suppliers, who are typically located outside the United States, are not obligated to return non-refundable deposits or waive their cancellation fees in the case of Force Majeure. For reasons of this nature, we strongly recommend you obtain travel insurance. If you choose to cancel your tour if we invoke Force Majeure, our standard cancellation penalties (see above section titled “Cancellation By You and Unused Services”) will apply unless we expressly state otherwise.
If Tova Travel Tours is affected by Force Majeure, it, if practicable, will notify you of the nature and extent thereof.
3.8. Optional Activities
During any Tova Travel Tours trip, there may be opportunities to participate in activities or local events, which are not included in Tova Travel Tours’ packaged trip. Tova Travel Tours makes no representations about the safety or quality of these activities and events, or the standard of the independent operator running it. Activities may include, but are not limited to, vehicle/boat/aircraft trips, walking or guided trips, surfing, fishing, hiking, swimming, zip lining, and parasailing. Events may include, but are not limited to, local festivals, concerts, and organized events. You understand and agree that any assistance given by Tova Travel Tours trip leader or staff to help arrange these optional activities is done in good faith and without any representations or warranties of any kind. Tova Travel Tours does not sponsor or endorse these activities or events, nor canTova Travel Tours be held liable for any injury or illness resulting from your participation. If you decide to participate in these events, you do so voluntarily and should take precautions to ensure your own safety and you will arrange for payment directly with the supplier or independent operators of such activities, event or service.
3.9. Discounts and Reduced Pricing
All discounts and reduced pricing are offered and or applied at Tova Travel Tours’ sole discretion. From time-to-time, Tova Travel Tours may offer reduced pricing on selected trips. The reduced pricing applies strictly to new bookings only. Bookings for which the Traveler has already paid a deposit are locked into their original price and are not entitled to the reduced pricing.
4. Pre-Departure Documentation
It is important that you carefully read all trip-related documents that you receive from us as soon as you receive them. It is your responsibility to contact us if any information is incorrect. We are not responsible for any errors in documentation if you fail to notify us of any inaccuracies within 45 days of your receipt of those documents. This agreement, our liability waiver, and, if required, a medical statement or certification must be signed and submitted by you in order to travel with us. If we do not receive these signed documents from you prior to departure, we reserve the right to treat your booking as canceled by you and impose the cancellation fees described in this agreement.
5. Passports and Visas
You are responsible for ensuring that all necessary travel documents are valid and effective and in your possession for the entire trip. Valid passports are required for travel to most destinations. Please check with the appropriate consulate or embassy for the latest entry requirements. You assume complete and full responsibility for, and hereby release Tova Travel Tours from any duty of, checking and verifying any and all passport, visa, vaccination, or other entry requirements of each destination, and all safety or security conditions at such destinations. Any information provided to you is merely provided as a courtesy and it is your sole responsibility to ensure you have met all travel requirements for each destination in your itinerary.
Tova Travel Tours is not responsible for delays, changes, or cancellation costs due to incorrect, incomplete or expired traveler documents. In the event that you must cancel, delay or reschedule your trip due to expired or missing travel documentation, you are responsible for all associated costs to rectify the situation. If you are unable to join your trip, you will not be reimbursed or refunded any amounts as per the cancellation terms listed in this document.
5. Health and Medical
You represent that neither you nor the Child (if applicable) do not have any condition, physical or mental, that would create a hazard for you or other Travelers or affect other people’s enjoyment of the trip. If you have a physical condition, dietary restrictions, or other conditions (pre-existing medical) that will require special attention during the trip, you must inform us in writing when the booking is made. We may require a medical certificate stating that you are medically cleared for the destination(s) and/or that you are able to participate in all aspects of your trip itinerary.
Tova Travel Tours strongly recommends that you check with the respective Centers for Disease Control and Prevention, or similar entity in your country, for up-to-date, destination-specific information related to food and water safety, infectious diseases, and other concerns. At your own cost and expense, you will meet with your doctor at least 8 weeks prior to your trip departure and obtain any and all vaccinations, inoculations, or prescribed medications as directed by your doctor and/or travel clinic for the areas visited, and provide written documentation thereof upon request and as needed for travel documentation.
Our suppliers reserve the right to conduct health screenings (e.g., temperature checks, questionnaires, and checks for observable signs and symptoms) and refuse travel to participants deemed symptomatic or likely symptomatic. If necessary, suppliers and/or government or health authorities also reserve the right to quarantine travelers with symptoms of infectious diseases aboard confined modes of transport such as ships, trains, etc.
In the event any medical care or health screenings are administered to you during the trip, Tova Travel Tours assumes no responsibility for any such medical care or health screenings provided to you. You are solely responsible for any and all costs of medical care and related transportation, if any, that are provided to you during the trip.
Tova Travel Tours cannot be hold responsible for any damage to your health, sickness or illnesses you contract while you are on a Tova Travel Tour trip, not can Tova Travel Tours be held accountable in the event of death of a Traveller before a Tova Travel Tour trip, on a Tova Travel Tour trip or after a Tova Travel Tour trip.
Tova Travel Tours does not tolerate drug use of any kind during our trips and strongly encourages responsible alcohol consumption. This policy is in place for your safety and those traveling with you. Tova Travel Tours reserves the right, at your sole expense, to deny participation in an activity or in the remainder of any trip itinerary if you illegally use drugs, alcohol or other banned substances during a trip. We want you to have fun and encourage you to take advantage of the local culture, but Tova Travel Tours emphasizes safety as a top priority.
6. Baggage
You are allowed to bring one piece of baggage weighing up to 23 kg and one additional medium/small-sized “day pack” on the trip. If you need to bring additional baggage, you are responsible for requesting approval from Tova Travel Tours before your trip begins. Unless you receive such written approval, your request to bring additional baggage is deemed denied. Tova Travel Tour is not responsible for and you are solely responsible for securing or protecting your baggage or belongings at any time during any trip.
7. Photography and Images Release
Based on the Regulation on the protection of natural persons with regard to the processing of personal data, we will not use your data, including photography, videography and voice recordings, unless you agree to it. Upon booking, we will send you a form in which we can opt for agreement or refusal.
In case you agree:
You acknowledge that the designated media creator(s) on your trip, if any, (“Media Creator”) will own the rights to the images, photos and videos and any other copyrightable content that he or she takes or creates during your trip (“Images”). You acknowledge that because the Media Creator will own the rights to the Images that the Media Creator creates during your trip, you cannot sell, transfer, assign, otherwise reproduce any of the Images that the Media Creator creates or shares with you or use it commercially. You hereby agree to use any such Images for personal use only and will credit the Media Creator by including his or her name and a notation that the content is his or her copyrighted content.
You also acknowledge and agree that Tova Travel Tours, your trip host or other parties, including but not limited to the Media Creator, Third Party Suppliers and other Travellers, may take or create images, photos, sound recordings and videos in any format that may feature you or that may contain your name, likeness, identity, photographic image, videographic image or oral or recorded statements (collectively, “Trip Images of You”).
You hereby grant Tova Travel Tours, including the Media Creator and others Tova Travel Tours may authorize (including but not limited to Tova Travel Tour’s licensees, partners or Third Party Suppliers), a worldwide, royalty-free and free of charge, perpetual license to use, re-use, distribute, display, create derivate works of, and reproduce the Images and the Trip Images of You as well as any images, photos, or videos that you provide to us (whether directly or through a photo sharing service) (collectively, “Your Images”) in any medium or format now in existence or hereafter developed (including but not limited to print, digital and electronic media), for any purpose at any time, including to promote and publicize Tova Travel Tour’s travel products and services worldwide.
Notwithstanding the above, we, and Third Party Suppliers agree not to sell or give permission to Third Parties to sell or license the Images or the Trip Images of You for commercial or merchandising purposes, other than as set forth in this agreement, without your prior written consent.
8. Complaints and Claims
If you have any issues or questions during your trip, promptly notify us or your host or guide so that we can try to address them. After completion of your trip, if you wish to make a claim, submit a complaint, or request reimbursement for any reason, you must do so by e-mail within 30 days after the trip’s completion. Any and all supporting documentation to the claim or complaint must accompany the email. Any claim or complaint received by Tova Travel Tours after this deadline will not be accepted or reviewed. Send an e-mail to us at tovatraveltours@gmail.com.
9. Limits on Responsibility
At no point, and under no circumstances, is Tova Travel Tours responsible for payments or costs relating to external services such as flights, accommodations, services, car service, or any other part of travel that was booked and paid for externally to Tova Travel Tours. Tova Travel Tours is not obligated to alter any trip itinerary or suspend a trip’s commencement for any reason that prevents you from joining a trip as planned.
10. Travel Advisories & Warnings
You must conduct your own research and become informed about the destinations in your trip itinerary, including knowledge about any travel advisories and warnings issued by government authorities in your country. You are responsible for protecting your own well-being and personal property before, during, and after your Tova Travel Tours trip. This includes ensuring any and all vaccinations, inoculations, or prescribed medications are taken as directed by your local doctor and/or travel clinic for the areas visited.
11. Personal Responsibility
You are responsible for purchasing the style of trip that fits your desired comfort level and participating in activities that are suitable for your fitness level and capabilities. By making a booking, you acknowledge that Tova Travel Tours’ trips are adventurous by nature and may involve a significant amount of personal risk.
12. Seat Belt Policy
To ensure the safety of our Travellers and local hosts and guides, Tova Travel Tours recommends that everyone stay seated and wear their seatbelts at all times while riding in any vehicle that is in motion. This recommendation is not only for your safety but also for the safety of everyone else in the vehicle. It is noted that some vehicles internationally may not be equipped with these restraints as accepted by local laws. Tova Travel Tours and our transportation suppliers remain focused on protecting your safety, but they cannot be expected to constantly check to make sure everyone is buckled prior to moving a vehicle. Therefore, it is your responsibility to remain seated and wear your seatbelt properly and at all times while the vehicle is in motion.
13. Drug Policy
Tova Travel Travel does not tolerate drug use of any kind during our trips and strongly encourages responsible alcohol consumption. This policy is in place for your safety and those traveling with you. We want you to have fun and encourage you to take advantage of the local culture, but Tova Travel Tours emphasizes safety as a top priority.
14. Applicable Law, Choice of Forum, and Severability
You agree that this agreement shall be interpreted according to the laws of Baden-Württemberg in Germany. Jurisdiction over any dispute arising out of, in connection with, or relating to this agreement and/or the transactions and relationships among the parties contemplated by this agreement shall be filed exclusively in court in Baden-Württemberg n Germany. You agree to personal jurisdiction in the specified forum. If any portion of this agreement is determined by a court to be null and void, the remaining portions of this agreement shall nevertheless remain valid and binding upon the parties. You also agree that this agreement is intended to be as broad and inclusive as permitted under applicable law. You agree that if any portion of this agreement is found to be void or unenforceable, the remaining provisions shall remain in full force and effect.
15. Limitation of Remedies
You agree that the sole remedy for any default by Tova Travel Tours arising under this agreement shall be the return of the paid trip cost, to the extent consistent with applicable law. To the maximum extent permitted under applicable law, Tova Travel Tours shall not be liable for any special, consequential, indirect, incidental or other damages arising out of or in any way connected to this agreement, including lost profits, whether such damages arise in contract, negligence, tort, under statute, in equity, at law, or otherwise, even if Tova Travel Tours has been advised of the possibility of such damages. You expressly waive any right you may have to recover such damages.
16. Code of Conduct
By agreeing to Tova Travel Tours Booking Terms and Conditions, you also agree to Tova Travel Tours’ Code of Conduct. You find our policy following this link.
17. Validity of Electronic Signature
If signing electronically, I understand that a paper version of this agreement is available but I have voluntarily chosen to sign this document electronically. I understand that I will receive a link where I can view, print and download a Portable Document Format (PDF) version of this agreement after it is signed at the e-mail address I have provided. To view the PDF document, I understand that I will need software that enables me to receive and access PDF files. In order to print and retain a copy of the agreement, I understand that I will need access to a printer.
I understand that I may withdraw my consent to receive communications in electronic form by contacting us by e-mail at tovatraveltours@gmail.com.
Update: 5 June 2024