Code of Conduct
By agreeing to our Booking Terms and Conditions, you also agree to our Code of Conduct. Please read this document carefully, it is legally binding.
Introduction
We herewith outline and highlight our policy “Code of Conduct” that applies to all of our tours, which is the basis for all our engagement and which is expected on all tours by tova travel tours in order to allow a welcoming and also respectful environment for our group of travellers and the locals that we engage with our trips. We like to be transparent and forefront so we herewith lay out our policies for interactions before, while and after being on any tova travel tour. It is essentially this: Be kind and respectful to everyone around you.
Respect
All tour participants are expected to treat others with respect and have regard for their boundaries and feelings. We want your trip with tova travel tours to be meaningful, enjoyful and rewarding. We also want you to feel comfortable and respected at all times. At the same time, respectful behaviour also applies to every engagement and interaction you have with either your fellow travellers, the host and tour guides, as well as all local people we are in contact with.
tova travel tours expects mutual respectful behaviour from all tour participants, which includes our trip hosts, guides and travellers, third parties and subcontractors.
Harrassement
tova travel tours prohibits unlawful discrimination and harassment. Discrimination or harassment based on sex/gender, sexual orientation, transgender identity, gender identity or expression, ethnicity, racial, national origin or ancestry, ethnic origin, religion, disability, age or any legally protected class will not be tolerated. We strongly condemn any form of racism, antisemitism and sexism and do not tolerate this behaviour.
tova travel tours’ Code of Conduct goes above and beyond what is legally required with respect to its expectations of its travellers, trip participants, guides and other service providers or third parties. tova travel tours’ standards requiring respect and inclusion exceed legal requirements, and it is entirely possible that behavior can violate tova travel tours expectations without rising to the level of legal protection.
Examples of inappropriate behavior that may or may not implicate legal protections, but is nonetheless prohibited may include, but is not limited to, disrespecting boundaries, teasing, bullying, intimidation, insults, malicious gossip, victimization, negative stereotyping, threats, physical contact, or other unwelcome, offensive conduct. This policy extends to each and every level of operations. Violations of this Code of Conduct, whether by another contractor, supplier, employee, manager, third-party doing business with tova travel tours, or other travelers will not be tolerated or accepted.
Reporting conduct in violation
If you experience or witness conduct in violation of this Code of Conduct by or to any other member of the tova travel tours team, customer, supplier, or partner, we encouraged to report the incident as soon as possible to your tour host. We do not wish by all means that you are subjected to conduct in violation but if you are, please trust in us, that we will take this seriously and draw consequences accordingly. The report will be discreetly, swiftly, and thoroughly investigated to determine whether a Code of Conduct violation has occurred. All reports and investigations are treated confidentially to the extent possible, and information is disclosed strictly on a need-to-know basis.
tova travel tours prohibits retaliation against individuals who report or provide information in connection with an investigation of a report, and the company will take appropriate steps to ensure that individuals are protected from such retaliation during and after the investigation.
Handling of conduct in violation
Should we suspect any above mentioned behaviour and conduct in violation we will confront the person swiftly and directly. We reserve the rights to exclude the person should this occur from the trip who behaves in violation of our conduct
Thank you for respecting this policy, which ultimately forms the basis for a mutual respectful interaction with one another, so that we can all enjoy this upcoming trip.
Update: 13 February 2024